Return & Refund Policy

1Our Return Guarantee

At PlainFuel, we stand behind our products with confidence. If you're not completely satisfied with your purchase, we offer a hassle-free return and refund policy designed with your peace of mind in mind.

2Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Return request must be made within 30 days of purchase date
• Product must be unopened and unused
• Product must be in original, resellable condition
• Product must include all original packaging and documentation
• Original receipt or order number must be provided
• Product must not show signs of wear or damage

3How to Initiate a Return

Returning a product is easy! Follow these simple steps:

4Refund Processing

Here's what you can expect during the refund process:

Total Processing Time: 8-14 business days from shipment receipt

5Refund Amounts

6Returning Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right! Follow these steps:

• Contact us within 7 days of receiving the defective item
• Provide photos of the defect or damage
• We'll send you a free replacement or full refund immediately
• Return of the defective item is optional if under $25
• Shipping is free both ways for defective items

7Non-Returnable Items

Unfortunately, the following items cannot be returned:

• Clearance or final sale items (marked as such at time of purchase)
• Opened food items for health and safety reasons
• Custom or personalized orders
• Items purchased more than 30 days ago
• Items purchased during promotional sales (unless specifically stated)
• Gifts purchased without a receipt (store credit only)

8Exchanges

Want to exchange an item for a different size, color, or product? We make exchanges easy! Simply follow our return process and place a new order, or contact customer support for assistance. If the new item costs more, you'll only pay the difference. If it costs less, we'll refund the difference.

9Return Shipping

• Free return shipping provided via prepaid label
• Use the provided label for quickest processing
• Drop off at any authorized carrier location
• Track your return using the label number
• Keep your proof of shipment for your records

10Store Credit Alternative

As an alternative to refunds, we offer store credit with a 15% bonus! For example, a $100 return could become $115 in store credit. This is a great way to try other products while supporting PlainFuel.